Practical systems, automation, and technical support that solve real operational problems.
I help individuals, small businesses, and service providers improve how their technology, data, workflows, and systems operate.
Systems & Workflow Automation
Problem: Manual admin, duplicated data entry, missed follow-ups, and disconnected systems waste time and create avoidable risk.
Solution: I map the workflow, identify friction points, and build practical automations that move information between people, systems, and decisions.
Deliverables
- ✓Workflow audit and process map
- ✓Automation design using n8n, scripts, APIs, email, forms, or spreadsheets
- ✓Notification and escalation logic
- ✓Error handling and simple operational documentation
Outcomes
- →Less repetitive admin
- →Fewer missed tasks
- →Clearer accountability
Related Projects (3)
View project evidence →Custom Dashboards & Web Tools
Problem: Important information is often spread across spreadsheets, emails, apps, and memory. That makes decisions slower and mistakes easier.
Solution: I build practical dashboards and web tools that centralise key information, expose what matters, and support better decisions.
Deliverables
- ✓Admin dashboards
- ✓Operational status screens
- ✓Property, task, client, or job tracking tools
- ✓Basic database-backed web applications
Outcomes
- →One place to see what is happening
- →Less dependency on scattered spreadsheets
- →Faster decisions
Related Projects (2)
View project evidence →IT Support & Technical Consulting
Problem: Unstable devices, poor setups, unclear systems, and reactive fixes create frustration and downtime.
Solution: I provide direct technical support, system reviews, setup guidance, and practical repair-oriented advice based on decades of hands-on experience.
Deliverables
- ✓Computer diagnostics and repair guidance
- ✓Device setup and optimisation
- ✓Network and email troubleshooting
- ✓Backup and recovery advice
Outcomes
- →More reliable systems
- →Reduced downtime
- →Clearer technical decisions
Related Projects (1)
View project evidence →Cybersecurity Hardening & Awareness
Problem: Most security failures come from weak passwords, poor habits, exposed accounts, unsafe devices, and lack of awareness.
Solution: I review the practical risk points and help implement simple, strong security improvements that reduce exposure.
Deliverables
- ✓Basic security audit
- ✓Password and account safety review
- ✓Multi-factor authentication setup guidance
- ✓Device and browser hardening advice
Outcomes
- →Lower risk of account compromise
- →Better awareness of scams and phishing
- →Improved device hygiene
Related Projects (1)
View project evidence →Data Cleanup, Reporting & Process Optimisation
Problem: Messy spreadsheets, duplicated records, unclear reports, and poor data structure slow everything down.
Solution: I clean, structure, and reshape data so it becomes easier to use, report on, migrate, or automate.
Deliverables
- ✓Spreadsheet cleanup and restructuring
- ✓Data model recommendations
- ✓Report templates
- ✓CSV/Excel import and export workflows
Outcomes
- →Cleaner records
- →Faster reporting
- →Reduced confusion
Related Projects (1)
View project evidence →AI-Assisted Business Systems
Problem: Many teams want to use AI but do not know where it is safe, useful, or worth the effort.
Solution: I help design controlled AI-assisted workflows that support drafting, summarising, triage, documentation, search, and decision support without handing the wheel to blind automation.
Deliverables
- ✓AI workflow scoping
- ✓Prompt and template systems
- ✓Document and knowledge-base workflows
- ✓Local or cloud AI tooling advice
Outcomes
- →Faster drafting and documentation
- →Better use of internal knowledge
- →Reduced repetitive cognitive load
Related Projects (1)
View project evidence →ACC ROI Calculator for NDIS Providers
Problem: NDIS providers often know a system change feels worthwhile, but they still need a clear business case showing where the savings come from and how the investment pays back.
Solution: I build a practical ROI calculator that estimates admin savings, missed-shift savings, incident reduction, and compliance risk reduction so decision-makers can see the financial impact before committing.
Deliverables
- ✓ROI model based on participant count, admin load, missed shifts, and incident frequency
- ✓Spreadsheet or web-based calculator
- ✓Scenario comparisons for conservative, expected, and best-case assumptions
- ✓Plain-language summary for stakeholders and approvals
Outcomes
- →Clearer business case for NDIS operations investment
- →Faster decisions on whether a system or workflow is worth funding
- →Better visibility into where savings are likely to come from
Related Projects (1)
View project evidence →NDIS specific
ACC ROI Calculator for NDIS Providers
Use the calculator below to estimate whether improving workflow, compliance handling, or scheduling could pay back through reduced admin time, fewer missed shifts, and lower incident risk.
NDIS ROI Calculator
Estimate the value of reducing admin, missed shifts, and incident risk.
Use this quick model to test whether an ACC-style operational change is likely to pay back for your provider.
Estimated results
Total savings
$2,086
ACC cost
$1,300
Net gain
$786positive
What this is useful for
- • Testing an operations improvement before you commission it
- • Putting rough numbers in front of directors or managers
- • Comparing a manual process with a more automated workflow
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Copy the summary or send it straight to Ray with the current values prefilled in the contact form.
ACC ROI Calculator summary Participants: 25 Hourly rate: $38 Admin hours per week: 12 Missed shifts per month: 6 Incidents per month: 2 Estimated total savings: $2,086 Estimated ACC cost: $1,300 Estimated net gain: $786
How I work
Diagnose
I identify the real problem, not just the symptoms you see.
Simplify
I find the simplest solution that actually solves the problem.
Build
I implement practical solutions that work in the real world.
Support
I stick around to make sure things keep working.
Why these services work
Focused on outcomes
I solve real problems, not just implement tech for its own sake.
Hands-on experience
Decades of real-world troubleshooting across multiple industries.
No gatekeeping
Clear communication. I explain things at your pace.
Ready to get started?
Tell me what problem you're trying to solve. We'll figure out the best approach together.
Request a consultation